FAQ
Frequently asked questions
Got questions? We got answers. Check out the most frequently asked questions and answers below, and if you can’t find what you’re looking for you’re more than welcome to contact us
The food
What is the main ingredient in your dog food?
Our dog food features insects as the primary source of protein. We use sustainably-raised black soldier flies, to provide high-quality, nutritious nutrition for your dog.
Why use insects as a protein source for dog food?
Insects are a highly sustainable source of protein, requiring less land, water, and feed to produce compared to traditional animal protein sources. They are also rich in essential nutrients and easy for dogs to digest.
Are insects safe for dogs to eat?
Yes, insects are safe for dogs to eat and have been used as a protein source in pet food for many years. Our insects are raised in a controlled environment and are thoroughly processed to ensure they are safe and healthy for your dog.
What is the shelf life of your dog food?
The shelf life of our dog food is approximately 18 months from the date of production. It is best to store it in a cool, dry place to ensure freshness.
How do I store your dog food?
Our dog food should be stored in a cool, dry place, away from direct sunlight and moisture. It should be kept in its original packaging or a sealed container to preserve freshness.
Are the insects in your dog food organic or raised with pesticides?
Our insects are raised without the use of pesticides and are sourced from suppliers who follow strict organic practices.
Is your dog food gluten-free?
Yes, our dog food is gluten-free.
What are the nutritional benefits of feeding my dog an insect-based diet?
An insect-based diet for dogs provides high-quality protein, essential vitamins and minerals, antioxidants, fat, and calcium, all of which are important for maintaining overall health and well-being. Our insects (the black soldier fly) also provide the essential amino acids your dog needs
Feeding guidelines
How do I transition my dog to an insect-based diet?
We recommend gradually transitioning your dog to an insect-based diet over the course of 12 days. Start by mixing a small amount of our dog food in with their current food, and gradually increase the proportion until they are eating only our food. Read our dog food switch guide for more information
Can I still feed my dog treats while they are on an insect-based diet?
Yes, you can continue to feed your dog treats while they are on an insect-based diet. However, we recommend choosing treats that are also made with insects to ensure a balanced diet. Many of our customers also use Dogsup as a treat for their dogs because of the delicious taste.
Is your dog food suitable for dogs with food allergies?
Our dog food is free from common allergens such as soy, wheat, and corn. It is also made with a single protein source (insects) which can be helpful for dogs with food sensitivities. However, if your dog has a severe allergy, it"s best to consult with your vet before making any changes to their diet.
Is your dog food suitable for dogs with sensitive stomachs?
Our dog food is a complete dog food formulated to meet the nutritional needs of adult dogs.
Is your dog food suitable for all life stages of a dog?
Our dog food is a complete dog food formulated to meet the nutritional needs of adult dogs.
Where can I find feeding recommendations?
You can find the information on our product page and also on the dog food bag. If you have further questions, please contact info@dogsup.co.
Orders
How do I change my subscription?
Under “My Subscriptions” on your profile page you will find all the options for your subscription.
Can your dog food be purchased in stores or only online?
Our dog food is currently available for purchase online, through our website. You may also try Dogsup at selected dog-friendly restaurants, bars, and cafés in Stockholm. Reach out to info@dogsup.co for more info.
Do you offer any guarantees or returns on your dog food?
We stand behind the quality of our dog food and are confident that your dog will love it. If for any reason you are not satisfied with our product, we offer a money-back satisfaction guarantee. Email us at info@dogsup.co with your order number and a video of your dog not eating the food.
How long is the delivery time?
The delivery time is 1-4 working days. You will receive a tracking number for your order so that you are able to always see where your package is.
I have a problem with my order, what should I do?
Send an email to info@dogsup.co and we’ll get back to you as soon as possible.
Is your dog food certified by any organizations or agencies?
Our dog food meets all necessary food safety standards of Jordbruksverket (the Swedish Board of Agriculture). We are also committed to sourcing our ingredients from suppliers who adhere to the highest standards of quality and sustainability.